Syncrety Job Board Job Board / Computer support technician / Apply Computer support technician Personal Information First Name * Last Name * Email * Phone * Country * Postal Code * Professional Details Resume * Resume must be larger than 0 bytes and less than 25 MB. Do you currently live in Canada? * Yes No Do you have an active BC drivers license, a reliable vehicle you'll have with you daily (required for onsite customer visits) with active insurance and an acceptable driving record? * Yes No Personal Information What specifically attracted you to this Computer Support Technician role at our company? In your answer, briefly describe what “doing a great job” would look like for you in your first 2–3 months (for example: things you would learn, improve, or deliver). * Describe one technical issue you diagnosed and resolved end-to-end (work, school, or personal projects are all fine). Please include: 1. What the problem looked like initially 2. Your first few troubleshooting steps and why you chose them 3. The result and anything you documented or changed to prevent a repeat * Tell us about a time something went wrong or was unclear (poor documentation, handoff issues, unclear responsibility), even if it was not your fault. What did you personally do to move it forward, and what was the outcome? * What is one technical skill or topic you have taught yourself in the last year that is relevant to IT or computer support? Why did you choose it, how did you learn it, and how have you applied it so far? (Examples could include scripting, Windows troubleshooting, networking concepts, device management, labs, etc.) * Describe one improvement you initiated (big or small) that made support work more effective or reliable. This could be documentation, a checklist, a script, a process change, or anything similar. What problem did it solve? * Describe a technical mistake or near-miss you experienced. What happened, what did you do once you realized it, and what did you change afterwards to reduce the chance of it happening again? * Tell us about a time you supported a frustrated or non-technical user. How did you communicate with them, and how did you make sure they felt supported while still resolving the issue effectively? * Describe a situation where you had multiple urgent tasks or issues at the same time. How did you decide what to work on first, how did you communicate with others, and how did you ensure nothing important was dropped? * Give one example of something you documented (a fix, procedure, checklist, or environment detail) that helped someone else resolve an issue faster. What did you document and where did you store it? * Please provide the URL to your LinkedIn profile. * Submit
